Service quality
Service quality, in its contemporary conceptualisation, is a comparison of perceived expectations of a service with perceived performance, giving rise to the equation SQ = P − E. This conceptualistion of service quality has its origins in the... Wikipedia
Aug 8, 2022 · Responsiveness implies receiving, assessing and swiftly replying to customer requests, feedback, questions and issues. A company with high ...
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Apr 13, 2023 · Service quality is the degree to which a service meets or exceeds the expectations and needs of the customers. It is not only determined by the ...
Learn about Disney's approach to customer service in a professional development class at Disney Institute.
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving ...