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Service quality
Service quality, in its contemporary conceptualisation, is a comparison of perceived expectations of a service with perceived performance, giving rise to the equation SQ = P − E. This conceptualistion of service quality has its origins in the... Wikipedia
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Aug 8, 2022 · Responsiveness implies receiving, assessing and swiftly replying to customer requests, feedback, questions and issues. A company with high ...
Apr 13, 2023 · Service quality is the degree to which a service meets or exceeds the expectations and needs of the customers. It is not only determined by the ...
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The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy. Tangibility.
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving ...