Service quality is the degree to which a service meets or exceeds the expectations and needs of the customers. It is not only determined by the technical aspects of the service, such as reliability, speed, and accuracy, but also by the emotional aspects, such as empathy, responsiveness, and courtesy.
Apr 13, 2023
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Aug 8, 2022 · Responsiveness implies receiving, assessing and swiftly replying to customer requests, feedback, questions and issues. A company with high ...
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